[Windows SIG] Fw: Outlook Express Forwarding Problem

Fri Sep 28 00:27:31 CDT 2007

Steve,

Thank you for your help.  You clarified some items for me on some of the additional questions I had asked,

Granger Brownson
Grangerb at austin.rr.com
  ----- Original Message ----- 
  From: Steve Davol 
  To: windows at www.ccaustin.org 
  Sent: Thursday, September 27, 2007 1:08 PM
  Subject: Re: [Windows SIG] Fw: Outlook Express Forwarding Problem

  Granger,
  When you go the web site, you must log in and out of each account seperately to view the accounts. I know that sounds silly. As an example, when I log into my account, I cannot see my wife's account. I must log out and then re log in to see her account.

  ......inter-relationship between my webmail account and my Outlook Express accounts.....
  The relationship is that they are the same accounts that you have set up in OE. Should you be in Shanghai and have access to the Internet, you would be able to view your email at rr.com.

  ......Should these 2 accounts mirror each other or when I open Outlook Express and download the emails sent to me does this remove them from the RR Webmail inbox?.....

  Yes, when you access your emails through OE, you have the option to 1) leave the email/messages on rr.com's server or 2) have them removed once you have downloaded them.

  First, you must have all of your email accounts set up. A quick check follows: In the same area that you see "Snd/Rec" or "Send/Receive", just to the right of that you will see a very small down arrow. Click on the down arrow and you should see your three accounts listed at the bottom of the menu that opens. If you don't see the three accounts, then you have not set one or more of them up correctly.

  Once you have determined that all your accounts are present, do the following:
  1)      Click on Tools on the menu bar.
  2)      Choose Accounts and then choose one account
  3)      Select Properties and then select Advanced
  4)      At the bottom of the Advanced tab, you will find Delivery. Below Delivery, there should be a box unchecked that says: "Leave a copy of message on server". Again, THAT BOX SHOULD BE UNCHECKED. 
  5)      Repeat steps 1 through 4 with the other accounts and you will remove the email/messages from rr.com's server whenever you check email/messages from that computer.

  .....In reviewing this area another question comes up; should I be able to access my 3 alternate email accounts at my RR webmail site......

  Answer above in steps 1 - 5. Yes, you can access all email accounts with OE.

  Now, to your original problem. Unfortunately, I am not sure what it is you are describing and/or what the problem is. You state that you have given several websites your email address [cp] (or rather one email address), but that you are getting email from the same vendors at [b] address? Are you sure that you did not give different addresses to the different vendors? If so, check the properties of the incoming emails for the email addresses that were used by the vendors to make sure that they are the [cp] account. Look at them closely since you are using very similar addresses.

  I suspect that we may have to set up some message rules to get the emails directed to a folder that suits your needs. This is easy enough to do once you get the hang of it. Let us know where you are with the problem. I see that Michael B just explained a lot of what I tried to explain. Maybe his is clearer. Let us know.

  Steve

  At 12:08 PM 9/27/2007, you wrote:

    I went to my webmail account and there is no forwarding information in the Options/Settings area.  I do not understand the inter-relationship between my webmail account and my Outlook Express accounts.  When I went to my webmail there were no emails in my inbox, but there were at least 3 emails in my default email Outlook Express account.  Should these 2 accounts mirror each other or when I open Outlook Express and download the emails sent to me does this remove them from the RR Webmail inbox?

    In reviewing this area another question comes up; should I be able to access my 3 alternate email accounts at my RR webmail site?  The only one that seems to be available is my default email account.

    Granger Brownson
    512-346-6294 (H)
    512-799-0044 (C)
    Grangerb at austin.rr.com

      ----- Original Message ----- 

      From: Sandy Hannum 

      To: windows at www.ccaustin.org 

      Sent: Thursday, September 27, 2007 8:00 AM

      Subject: Re: [Windows SIG] Fw: Outlook Express Forwarding Problem

      Hi Granger, Let me ask you a question, Are the emails going to the wrong location in only Outlook Express, or if you go to the RR webmail, are they going to the wrong location there too? here is the webmail address: https://webmail.austin.rr.com/ 

      This is the first thing I would do; Secondly, check in the webmail settings while you are there also,  there is a place you can type in a forwarding address, if there's one there, that could be your problem. (it's under options and settings), I did this for myself one time and then forgot to turn it back off.

      if you go there and log in to each of your accounts and everything is going to the right place, the problem is very likely a setting or mistaken information in your account settings in Outlook Express. 

      In that case I'll need to punt...

      Granger Brownson wrote: 

I have been trading email messages with Time Warner about emails
being sent

 to one of my alternate email accounts and landing up in my
default email

 account.  So far they have not been able to resolve my
problem.

 Unfortunately for me, not the same person replies each
time.  Does

 anyone have any suggestions?  Copies of the emails sent
back and forth are

 below.

 Granger Brownson

Grangerb at austin.rr.com

----- Original Message ----- 

From: "Granger Brownson"
<Grangerb at austin.rr.com>

To: "Residential Help"

<residentialhelp at ndc.rr.com>

Sent: Thursday, September 27, 2007 12:27 AM

Subject: Re: FW: Road Runner: Other (KMM949I27L0KM)

There are no message rules in my alternate email accounts of
which I have

three. Shouldn't any incoming emails addressed to these accounts go

directly to these email accounts and stay there unless there are
some

forwarding

instructions?  As I stated above, there are no active message
rules in 

any

of my email accounts.  However, that is not what is
happening.  Emails

addressed to
Grangercp at austin.rr.com are
coming to my default email

account
Grangerb at austin.rr.com. 
This has been explained in my previous

emails. I

just sent a email from my default email account to 

Grangercp at austin.rr.com

and it arrived in that email account and stayed there, but when I
get

emails from various websites addressed to Grangercp at ..., they come to
my

default email account.

This email that you sent to me explains how to get emails forwarded
or

directed to specific folders, etc.  I do not want to do
that.  If an

incoming email is addressed to
Grangercp at austin.rr.com, I
want it to go 

to

that email account and stay there.  PLEASE HELP ME TO RESOLVE
THIS ISSUE.

This is about the 4th email I have sent on this subject to you'all.

Granger Brownson

4501 Whispering Valley Drive

Unit 23

Austin, Texas  78727-6871

512-346-6294

Grangerb at austin.rr.com

----- Original Message ----- 

From: "Residential Help"

<residentialhelp at ndc.rr.com>

To: "Granger Brownson"
<Grangerb at austin.rr.com>

Sent: Wednesday, September 26, 2007 11:25 PM

Subject: Re: FW: Road Runner: Other (KMM949I27L0KM)

Hello Wallace,

Thank you for contacting Time Warner Cable, Road Runner technical
e-mail

support.

As per your e-mail, I understand that you need the option in Outlook

Express for mail forwarding.

Please follow the steps mentioned below to resolve the issue that
you

are facing.

"Auto Email Forwarding Using Message Rules"

Open Outlook Express Select Tools>message rules>mail Select the
mail

rules tab and click new

Here I've configured that all incoming messages are forwarded to
another

mailbox. You can be selective and only forward messages from
particular

senders, subject etc.

Name the rule and click ok. You see a list of male rules ensure that
the

rule you have just configured has a tick in the box and if necessary

move it up or down .

Click ok to finish. All incoming email will now be forwarded to the
new

email address specified.

You should note that the email will only be forwarded after you open

Outlook Express! As is the case with all message rules.

If you have any further questions feel free to reply to this email.
The

unique case id for this e-mail is 321

Thank you for contacting Time Warner Cable, Road Runner technical
e-mail

support.

Regards,

Christin,

Time Warner Cable,

Road Runner Technical support.

Original Message Follows:

------------------------

Where do I find the forwarding option in Outlook Express.  I
have been

hunting for it, but so far I am unable to locate it.

Granger Brownson

4501 Whispering Valley Drive

Unit 23

Austin, Texas  78727-6871

512-346-6294

Grangerb at austin.rr.com

----- Original Message ----- 

From: "Residential Help"

<residentialhelp at ndc.rr.com>

To: "Granger Brownson"
<Grangerb at austin.rr.com>

Sent: Wednesday, September 26, 2007 9:15 PM

Subject: Re: FW: Road Runner: Other (KMM883I27L0KM)

Hello Wallace,

Thank you for contacting Time Warner Cable, Road Runner technical

e-mail

support.

As per your e-mail, I understand that you are getting Grangercp at ...

emails in your Grangerb at ... email account with the incoming email

addressed to

Grangercp at ...

You need to uncheck the mail forwarding option, if the e-mail
address

is

owned by you.

If you have any further questions feel free to reply to this email.

The

unique case id for

this e-mail is 321.

Thank you for contacting Time Warner Cable, Road Runner technical

e-mail

support.

Regards,

Melissa,

Time Warner Cable,

Road Runner Technical support.

Original Message Follows:

------------------------

Thank you for your reply, unfortunately I am still getting

Grangercp at ...

emails in my Grangerb at ... email account with the incoming email

addressed to

Grangercp at ....  Is there some forwarding option in these other
email

accounts that has been activated that I am not aware of?  What
do I do

next?

Granger Brownson

4501 Whispering Valley Drive

Unit 23

Austin, Texas  78727-6871

512-346-6294

Grangerb at austin.rr.com

----- Original Message ----- 

From: "TW-Austin"

<help-TWAustin at ndc.rr.com>

To: "Granger Brownson"
<Grangerb at austin.rr.com>

Sent: Tuesday, September 25, 2007 8:49 AM

Subject: Re: FW: Road Runner: Other (KMM5566086C0KM)

Dear Wallace,

Thank you for your response.  I understand that your e-mail is
being

received by the wrong Outlook Express Inbox.  I can certainly
assist

you

with this issue.

If your e-mail is being received in the wrong Outlook Express Inbox,

you

may have an incorrect account name in your Outlook Express
settings.

To

correct your settings, please consider the following steps and
repeat

these steps for each Outlook Express Identity:

1)  Open Outlook Express then click on the "Tools"
menu and select

"Accounts".

2)  Click on the "Mail" tab.

3)  For each account under the "Mail" tab, consider
the following:

 a)  Double click on the account to open the Properties
window.

 b)  Under the General tab check the "E-mail
address" and "Reply

address" that are entered.

 c)  Under the Servers tab, ensure the "Account
name" matches the

e-mail addresses under the General tab.  For example, in the
case of

johndoe at austin.rr.com, the
account name must be entered as johndoe to

receive the
johndoe at austin.rr.com
e-mail.  Having a mismatched reply

address, e-mail address, or account name in any of the accounts
could

disorganize your e-mail.

4)  If you have accounts listed under the "Mail" tab
that should not

be

in this identity, highlight the account and click on
"Remove".

Next, after checking all accounts under the "Mail" tab, if
you have

other Outlook Express Identities, select the "File" menu,
click on

"Switch Identity", then highlight the identity name and
click OK to

switch.

If you have any further questions or problems, please feel free to

e-mail us again for further

assistance.  When replying to this address, please include this

message

as well as all previous

correspondence regarding this issue.

Thank you for choosing Time Warner - Road Runner and have a great
day!

Time Warner - Road Runner Technical Support Department.

Coming from the desk of Technical Support Agent Chris, 048912

***********************************************************

In an ongoing effort to continue improving our quality of service,
we

are conducting a customer survey.  If you would like to
participate,

please click on the following link:

http://csat.rr.com/emailsurvey.html

.

Phone support: 512-485-5555

***********************************************************

Original Message Follows:

-------------------------

----- Original Message ----- 

From: "TW-Austin"

<help-TWAustin at ndc.rr.com>

To:
<Grangerb at austin.rr.com>
; "Austin.Support"

<Austin.Support at twcable.com>

Sent: Monday, September 24, 2007 12:22 PM

Subject: Re: FW: Road Runner: Other (KMM5563782C0KM)

Dear Wallace,

Thank you for choosing Time Warner - Road Runner E-mail Technical

Support.  I understand you are having issues accessing your
e-mail at

this time. This is a matter I can assist you with. However, to

determine

the cause of your inability to access e-mail, I will require
more

information. Please provide the answers to each of the following

questions.

Are you connected through your home Road Runner cable Internet

connection when you encounter the problem? YES

Which e-mail address are you using when you encounter the
problem?  I

SIGN-UP ON A WEBSITE USING
GRANGERCP at AUSTIN.RR.COM AND
THE EMAIL FROM

THAT

WEBSITE STARTS COMING TO MY PERSONAL EMAIL ACCOUNT

GRANGERB at AAUSTIN.RR.COM
.

THE EMAILS I RECEIVE HAVE AN ACKNOWLEDGEMENTS IN THEM THAT I HAVE

PROVIDED

THE GRANGERCP.. EMAIL.  IS THERE SOME FORWARDING FEATURE IN MY

NON-PERSONAL

EMAIL ACCTS THAT I AM NOT AWARE OF?

If this is a new address of your own choosing, have you registered
it

at

the Road Runner Account Management website? I BELIEVE I HAVE

Have you enabled e-mail forwarding on your e-mail account? I DO NOT

KNOW

What is the name and version number of the e-mail program you
use?

OUTLOOK

EXPRESS -- VERSION 6 [6.00.2900.2180]

What is the exact text of any error messages you receive? Please
copy

and paste the exact error message into your reply message. To do
this,

highlight the text of the error message, hold the 'CTRL' key on the

keyboard and press the 'C' key to copy. To paste into the e-mail,
hold

the 'CTRL' key on the keyboard and press the 'V' key once. THERE IS
NO

ERROR

MESSAGE WITH THIS PROBLEM FROM OUTLOOK EXPRESS, BUT I AM ATTACHING
ONE

OF

THE EMAILS  I RECEIVED.

At what point do you receive the error(s)?  NOT APPLICABLE

How long has this been happening?  SINCE I SET UP MY NEW EMAIL

ACCOUNTS;

GRANGERCP at AUSTIN.RR.COM &
GRANGER23 at AUSTIN.RR.COM
&

GRANGER4501 at AUSTIN.RR.COM.

Are you able to send e-mail?  NO PROBLEMS SENDING EMAILS.

Have there been any software/hardware modifications or updates to
the

computer?  POST-IT DIGITAL NOTES DOWNLOADED.  NO
MODIFICATIONS TO MY

COMPUTER

Do you use firewall or antivirus software? If so, which specific

programs and what happens when they're disabled or
closed?   WINDOWS

XP

FIREWALL; SPYBOT-SEARCH & DESTROY; AVG-ANTI SPYWARE; AD-WARE
2007;

XOFTSPY

SE ANTI-SPYWARE; SPY SWEEPER; AVG ANTI-VIRUS [FREE EDITION].

Do you have a home network or router? If so, disconnect the router
to

verify it is not the cause of or a contributor to the problem. After

disconnecting the router and unplugging it's power, the modem must
be

reset. Do this by unplugging the modem's power cable from the outlet

for

two minutes; when the power is plugged back in and the
"Cable" or

"Online" light stops flashing and remains on, turn on or
restart the

computer. Can you now access e-mail?  NO HOME NETWORK OR
ROUTER.  I

HAVE

NOT

HAD ANY PROBLEMS ACCESSING MY EMAILS IN ANY OF MY ACCOUNTS. 
THE

INCOMING

EMAILS ARE BEING MIS-DIRECTED OR FORWARDED TO MY GRANGERB ACCOUNT
FOR

SOME

UNKNOWN REASON TO ME.

If you have any further questions or problems, please feel free to

e-mail us again for further assistance.  When replying to this

address,

please include this message as well as all previous
correspondence

regarding this issue.

Thank you for choosing Time Warner - Road Runner and have a great
day!

Time Warner - Road Runner Technical Support Department.

Coming from the desk of Technical Support Agent Jeremy, 15151

***********************************************************

In an ongoing effort to continue improving our quality of service,
we

are conducting a customer survey.  If you would like to
participate,

please click on the following link:

http://csat.rr.com/emailsurvey.html

..

Phone support: 512-485-5555

***********************************************************

Original Message Follows:

-------------------------

-----Original Message-----

From: TWCA online-Wallace G Brownson Jr

[
mailto:Grangerb at austin.rr.com]

Sent: Sunday, September 23, 2007 1:41 AM

To: austin.customer.service

Subject: Road Runner: Other

TWC-Austin/Waco Customer Contact Form

----------------------------------------------------------------------

Time Submitted: 9/23/2007 1:40:35 AM

Name: Wallace G Brownson Jr

Address1: 4501 Whispering Valley Drive #23

City: Austin

State: TX

Zip Code: 78727-6871

Account Number: 005196802

Phone: (512) 346-6294 ext.

E-mail:
Grangerb at austin.rr.com

issue: Road Runner: Other

Comment or Question: I am having a problem with my mail in

Outlook

Express & I hope you can help.  I have provided one email
address

[Grangercp at austin.rr.com
] to a website for sending email to me, but

the

email keeps coming to one of my other email accounts

[Grangerb at austin.rr.com].
What do I need to do to get the emails

directed to the intended email account?  This is happening with
4-5

different websites.

Thank you,

Granger Brownson

This E-mail and any of its attachments may contain Time Warner

Cable proprietary information, which is privileged, confidential,

or subject to copyright belonging to Time Warner Cable. This E-mail

is intended solely for the use of the individual or entity to which

it is addressed. If you are not the intended recipient of this

E-mail, you are hereby notified that any dissemination,

distribution, copying, or action taken in relation to the contents

of and attachments to this E-mail is strictly prohibited and may be

unlawful. If you have received this E-mail in error, please notify

the sender immediately and permanently delete the original and any

copy of this E-mail and any printout.

..

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