[Windows SIG] Fw: Outlook Express Forwarding Problem
Granger Brownson
Grangerb at austin.rr.com
Thu Sep 27 12:08:05 CDT 2007
I went to my webmail account and there is no forwarding information in the Options/Settings area. I do not understand the inter-relationship between my webmail account and my Outlook Express accounts. When I went to my webmail there were no emails in my inbox, but there were at least 3 emails in my default email Outlook Express account. Should these 2 accounts mirror each other or when I open Outlook Express and download the emails sent to me does this remove them from the RR Webmail inbox?
In reviewing this area another question comes up; should I be able to access my 3 alternate email accounts at my RR webmail site? The only one that seems to be available is my default email account.
Granger Brownson
512-346-6294 (H)
512-799-0044 (C)
Grangerb at austin.rr.com
----- Original Message -----
From: Sandy Hannum
To: windows at www.ccaustin.org
Sent: Thursday, September 27, 2007 8:00 AM
Subject: Re: [Windows SIG] Fw: Outlook Express Forwarding Problem
Hi Granger, Let me ask you a question, Are the emails going to the wrong location in only Outlook Express, or if you go to the RR webmail, are they going to the wrong location there too? here is the webmail address: https://webmail.austin.rr.com/
This is the first thing I would do; Secondly, check in the webmail settings while you are there also, there is a place you can type in a forwarding address, if there's one there, that could be your problem. (it's under options and settings), I did this for myself one time and then forgot to turn it back off.
if you go there and log in to each of your accounts and everything is going to the right place, the problem is very likely a setting or mistaken information in your account settings in Outlook Express.
In that case I'll need to punt...
Granger Brownson wrote:
I have been trading email messages with Time Warner about emails being sent
to one of my alternate email accounts and landing up in my default email
account. So far they have not been able to resolve my problem.
Unfortunately for me, not the same person replies each time. Does
anyone have any suggestions? Copies of the emails sent back and forth are
below.
Granger Brownson
Grangerb at austin.rr.com
----- Original Message -----
From: "Granger Brownson" <Grangerb at austin.rr.com>
To: "Residential Help" <residentialhelp at ndc.rr.com>
Sent: Thursday, September 27, 2007 12:27 AM
Subject: Re: FW: Road Runner: Other (KMM949I27L0KM)
There are no message rules in my alternate email accounts of which I have
three. Shouldn't any incoming emails addressed to these accounts go
directly to these email accounts and stay there unless there are some
forwarding
instructions? As I stated above, there are no active message rules in
any
of my email accounts. However, that is not what is happening. Emails
addressed to Grangercp at austin.rr.com are coming to my default email
account Grangerb at austin.rr.com. This has been explained in my previous
emails. I
just sent a email from my default email account to
Grangercp at austin.rr.com
and it arrived in that email account and stayed there, but when I get
emails from various websites addressed to Grangercp at ..., they come to my
default email account.
This email that you sent to me explains how to get emails forwarded or
directed to specific folders, etc. I do not want to do that. If an
incoming email is addressed to Grangercp at austin.rr.com, I want it to go
to
that email account and stay there. PLEASE HELP ME TO RESOLVE THIS ISSUE.
This is about the 4th email I have sent on this subject to you'all.
Granger Brownson
4501 Whispering Valley Drive
Unit 23
Austin, Texas 78727-6871
512-346-6294
Grangerb at austin.rr.com
----- Original Message -----
From: "Residential Help" <residentialhelp at ndc.rr.com>
To: "Granger Brownson" <Grangerb at austin.rr.com>
Sent: Wednesday, September 26, 2007 11:25 PM
Subject: Re: FW: Road Runner: Other (KMM949I27L0KM)
Hello Wallace,
Thank you for contacting Time Warner Cable, Road Runner technical e-mail
support.
As per your e-mail, I understand that you need the option in Outlook
Express for mail forwarding.
Please follow the steps mentioned below to resolve the issue that you
are facing.
"Auto Email Forwarding Using Message Rules"
Open Outlook Express Select Tools>message rules>mail Select the mail
rules tab and click new
Here I've configured that all incoming messages are forwarded to another
mailbox. You can be selective and only forward messages from particular
senders, subject etc.
Name the rule and click ok. You see a list of male rules ensure that the
rule you have just configured has a tick in the box and if necessary
move it up or down .
Click ok to finish. All incoming email will now be forwarded to the new
email address specified.
You should note that the email will only be forwarded after you open
Outlook Express! As is the case with all message rules.
If you have any further questions feel free to reply to this email. The
unique case id for this e-mail is 321
Thank you for contacting Time Warner Cable, Road Runner technical e-mail
support.
Regards,
Christin,
Time Warner Cable,
Road Runner Technical support.
Original Message Follows:
------------------------
Where do I find the forwarding option in Outlook Express. I have been
hunting for it, but so far I am unable to locate it.
Granger Brownson
4501 Whispering Valley Drive
Unit 23
Austin, Texas 78727-6871
512-346-6294
Grangerb at austin.rr.com
----- Original Message -----
From: "Residential Help" <residentialhelp at ndc.rr.com>
To: "Granger Brownson" <Grangerb at austin.rr.com>
Sent: Wednesday, September 26, 2007 9:15 PM
Subject: Re: FW: Road Runner: Other (KMM883I27L0KM)
Hello Wallace,
Thank you for contacting Time Warner Cable, Road Runner technical
e-mail
support.
As per your e-mail, I understand that you are getting Grangercp at ...
emails in your Grangerb at ... email account with the incoming email
addressed to
Grangercp at ...
You need to uncheck the mail forwarding option, if the e-mail address
is
owned by you.
If you have any further questions feel free to reply to this email.
The
unique case id for
this e-mail is 321.
Thank you for contacting Time Warner Cable, Road Runner technical
e-mail
support.
Regards,
Melissa,
Time Warner Cable,
Road Runner Technical support.
Original Message Follows:
------------------------
Thank you for your reply, unfortunately I am still getting
Grangercp at ...
emails in my Grangerb at ... email account with the incoming email
addressed to
Grangercp at .... Is there some forwarding option in these other email
accounts that has been activated that I am not aware of? What do I do
next?
Granger Brownson
4501 Whispering Valley Drive
Unit 23
Austin, Texas 78727-6871
512-346-6294
Grangerb at austin.rr.com
----- Original Message -----
From: "TW-Austin" <help-TWAustin at ndc.rr.com>
To: "Granger Brownson" <Grangerb at austin.rr.com>
Sent: Tuesday, September 25, 2007 8:49 AM
Subject: Re: FW: Road Runner: Other (KMM5566086C0KM)
Dear Wallace,
Thank you for your response. I understand that your e-mail is being
received by the wrong Outlook Express Inbox. I can certainly assist
you
with this issue.
If your e-mail is being received in the wrong Outlook Express Inbox,
you
may have an incorrect account name in your Outlook Express settings.
To
correct your settings, please consider the following steps and repeat
these steps for each Outlook Express Identity:
1) Open Outlook Express then click on the "Tools" menu and select
"Accounts".
2) Click on the "Mail" tab.
3) For each account under the "Mail" tab, consider the following:
a) Double click on the account to open the Properties window.
b) Under the General tab check the "E-mail address" and "Reply
address" that are entered.
c) Under the Servers tab, ensure the "Account name" matches the
e-mail addresses under the General tab. For example, in the case of
johndoe at austin.rr.com, the account name must be entered as johndoe to
receive the johndoe at austin.rr.com e-mail. Having a mismatched reply
address, e-mail address, or account name in any of the accounts could
disorganize your e-mail.
4) If you have accounts listed under the "Mail" tab that should not
be
in this identity, highlight the account and click on "Remove".
Next, after checking all accounts under the "Mail" tab, if you have
other Outlook Express Identities, select the "File" menu, click on
"Switch Identity", then highlight the identity name and click OK to
switch.
If you have any further questions or problems, please feel free to
e-mail us again for further
assistance. When replying to this address, please include this
message
as well as all previous
correspondence regarding this issue.
Thank you for choosing Time Warner - Road Runner and have a great day!
Time Warner - Road Runner Technical Support Department.
Coming from the desk of Technical Support Agent Chris, 048912
***********************************************************
In an ongoing effort to continue improving our quality of service, we
are conducting a customer survey. If you would like to participate,
please click on the following link:
http://csat.rr.com/emailsurvey.html
.
Phone support: 512-485-5555
***********************************************************
Original Message Follows:
-------------------------
----- Original Message -----
From: "TW-Austin" <help-TWAustin at ndc.rr.com>
To: <Grangerb at austin.rr.com>; "Austin.Support"
<Austin.Support at twcable.com>
Sent: Monday, September 24, 2007 12:22 PM
Subject: Re: FW: Road Runner: Other (KMM5563782C0KM)
Dear Wallace,
Thank you for choosing Time Warner - Road Runner E-mail Technical
Support. I understand you are having issues accessing your e-mail at
this time. This is a matter I can assist you with. However, to
determine
the cause of your inability to access e-mail, I will require more
information. Please provide the answers to each of the following
questions.
Are you connected through your home Road Runner cable Internet
connection when you encounter the problem? YES
Which e-mail address are you using when you encounter the problem? I
SIGN-UP ON A WEBSITE USING GRANGERCP at AUSTIN.RR.COM AND THE EMAIL FROM
THAT
WEBSITE STARTS COMING TO MY PERSONAL EMAIL ACCOUNT
GRANGERB at AAUSTIN.RR.COM.
THE EMAILS I RECEIVE HAVE AN ACKNOWLEDGEMENTS IN THEM THAT I HAVE
PROVIDED
THE GRANGERCP.. EMAIL. IS THERE SOME FORWARDING FEATURE IN MY
NON-PERSONAL
EMAIL ACCTS THAT I AM NOT AWARE OF?
If this is a new address of your own choosing, have you registered it
at
the Road Runner Account Management website? I BELIEVE I HAVE
Have you enabled e-mail forwarding on your e-mail account? I DO NOT
KNOW
What is the name and version number of the e-mail program you use?
OUTLOOK
EXPRESS -- VERSION 6 [6.00.2900.2180]
What is the exact text of any error messages you receive? Please copy
and paste the exact error message into your reply message. To do this,
highlight the text of the error message, hold the 'CTRL' key on the
keyboard and press the 'C' key to copy. To paste into the e-mail, hold
the 'CTRL' key on the keyboard and press the 'V' key once. THERE IS NO
ERROR
MESSAGE WITH THIS PROBLEM FROM OUTLOOK EXPRESS, BUT I AM ATTACHING ONE
OF
THE EMAILS I RECEIVED.
At what point do you receive the error(s)? NOT APPLICABLE
How long has this been happening? SINCE I SET UP MY NEW EMAIL
ACCOUNTS;
GRANGERCP at AUSTIN.RR.COM & GRANGER23 at AUSTIN.RR.COM &
GRANGER4501 at AUSTIN.RR.COM.
Are you able to send e-mail? NO PROBLEMS SENDING EMAILS.
Have there been any software/hardware modifications or updates to the
computer? POST-IT DIGITAL NOTES DOWNLOADED. NO MODIFICATIONS TO MY
COMPUTER
Do you use firewall or antivirus software? If so, which specific
programs and what happens when they're disabled or closed? WINDOWS
XP
FIREWALL; SPYBOT-SEARCH & DESTROY; AVG-ANTI SPYWARE; AD-WARE 2007;
XOFTSPY
SE ANTI-SPYWARE; SPY SWEEPER; AVG ANTI-VIRUS [FREE EDITION].
Do you have a home network or router? If so, disconnect the router to
verify it is not the cause of or a contributor to the problem. After
disconnecting the router and unplugging it's power, the modem must be
reset. Do this by unplugging the modem's power cable from the outlet
for
two minutes; when the power is plugged back in and the "Cable" or
"Online" light stops flashing and remains on, turn on or restart the
computer. Can you now access e-mail? NO HOME NETWORK OR ROUTER. I
HAVE
NOT
HAD ANY PROBLEMS ACCESSING MY EMAILS IN ANY OF MY ACCOUNTS. THE
INCOMING
EMAILS ARE BEING MIS-DIRECTED OR FORWARDED TO MY GRANGERB ACCOUNT FOR
SOME
UNKNOWN REASON TO ME.
If you have any further questions or problems, please feel free to
e-mail us again for further assistance. When replying to this
address,
please include this message as well as all previous correspondence
regarding this issue.
Thank you for choosing Time Warner - Road Runner and have a great day!
Time Warner - Road Runner Technical Support Department.
Coming from the desk of Technical Support Agent Jeremy, 15151
***********************************************************
In an ongoing effort to continue improving our quality of service, we
are conducting a customer survey. If you would like to participate,
please click on the following link:
http://csat.rr.com/emailsurvey.html
..
Phone support: 512-485-5555
***********************************************************
Original Message Follows:
-------------------------
-----Original Message-----
From: TWCA online-Wallace G Brownson Jr
[mailto:Grangerb at austin.rr.com]
Sent: Sunday, September 23, 2007 1:41 AM
To: austin.customer.service
Subject: Road Runner: Other
TWC-Austin/Waco Customer Contact Form
----------------------------------------------------------------------
Time Submitted: 9/23/2007 1:40:35 AM
Name: Wallace G Brownson Jr
Address1: 4501 Whispering Valley Drive #23
City: Austin
State: TX
Zip Code: 78727-6871
Account Number: 005196802
Phone: (512) 346-6294 ext.
E-mail: Grangerb at austin.rr.com
issue: Road Runner: Other
Comment or Question: I am having a problem with my mail in
Outlook
Express & I hope you can help. I have provided one email address
[Grangercp at austin.rr.com] to a website for sending email to me, but
the
email keeps coming to one of my other email accounts
[Grangerb at austin.rr.com]. What do I need to do to get the emails
directed to the intended email account? This is happening with 4-5
different websites.
Thank you,
Granger Brownson
This E-mail and any of its attachments may contain Time Warner
Cable proprietary information, which is privileged, confidential,
or subject to copyright belonging to Time Warner Cable. This E-mail
is intended solely for the use of the individual or entity to which
it is addressed. If you are not the intended recipient of this
E-mail, you are hereby notified that any dissemination,
distribution, copying, or action taken in relation to the contents
of and attachments to this E-mail is strictly prohibited and may be
unlawful. If you have received this E-mail in error, please notify
the sender immediately and permanently delete the original and any
copy of this E-mail and any printout.
..
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9/24/2007
11:27 AM
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