[Windows SIG] Fw: Outlook Express Forwarding Problem
Sandy Hannum
shannum at austin.rr.com
Thu Sep 27 08:00:25 CDT 2007
Hi Granger, Let me ask you a question, Are the emails going to the wrong
location in only Outlook Express, or if you go to the RR webmail, are
they going to the wrong location there too? here is the webmail address:
https://webmail.austin.rr.com/
This is the first thing I would do; Secondly, check in the webmail
settings while you are there also, there is a place you can type in a
forwarding address, if there's one there, that could be your problem.
(it's under options and settings), I did this for myself one time and
then forgot to turn it back off.
if you go there and log in to each of your accounts and everything is
going to the right place, the problem is very likely a setting or
mistaken information in your account settings in Outlook Express.
In that case I'll need to punt...
Granger Brownson wrote:
> I have been trading email messages with Time Warner about emails being sent
> to one of my alternate email accounts and landing up in my default email
> account. So far they have not been able to resolve my problem.
> Unfortunately for me, not the same person replies each time. Does
> anyone have any suggestions? Copies of the emails sent back and forth are
> below.
>
> Granger Brownson
> Grangerb at austin.rr.com
>
>
>
>> ----- Original Message -----
>> From: "Granger Brownson" <Grangerb at austin.rr.com>
>> To: "Residential Help" <residentialhelp at ndc.rr.com>
>> Sent: Thursday, September 27, 2007 12:27 AM
>> Subject: Re: FW: Road Runner: Other (KMM949I27L0KM)
>>
>>
>>
>>> There are no message rules in my alternate email accounts of which I have
>>> three. Shouldn't any incoming emails addressed to these accounts go
>>> directly to these email accounts and stay there unless there are some
>>> forwarding
>>> instructions? As I stated above, there are no active message rules in
>>> any
>>> of my email accounts. However, that is not what is happening. Emails
>>> addressed to Grangercp at austin.rr.com are coming to my default email
>>> account Grangerb at austin.rr.com. This has been explained in my previous
>>> emails. I
>>> just sent a email from my default email account to
>>> Grangercp at austin.rr.com
>>> and it arrived in that email account and stayed there, but when I get
>>> emails from various websites addressed to Grangercp at ..., they come to my
>>> default email account.
>>>
>>> This email that you sent to me explains how to get emails forwarded or
>>> directed to specific folders, etc. I do not want to do that. If an
>>> incoming email is addressed to Grangercp at austin.rr.com, I want it to go
>>> to
>>> that email account and stay there. PLEASE HELP ME TO RESOLVE THIS ISSUE.
>>> This is about the 4th email I have sent on this subject to you'all.
>>>
>>> Granger Brownson
>>> 4501 Whispering Valley Drive
>>> Unit 23
>>> Austin, Texas 78727-6871
>>> 512-346-6294
>>> Grangerb at austin.rr.com
>>>
>>>
>>> ----- Original Message -----
>>> From: "Residential Help" <residentialhelp at ndc.rr.com>
>>> To: "Granger Brownson" <Grangerb at austin.rr.com>
>>> Sent: Wednesday, September 26, 2007 11:25 PM
>>> Subject: Re: FW: Road Runner: Other (KMM949I27L0KM)
>>>
>>>
>>>
>>>> Hello Wallace,
>>>>
>>>>
>>>> Thank you for contacting Time Warner Cable, Road Runner technical e-mail
>>>> support.
>>>>
>>>> As per your e-mail, I understand that you need the option in Outlook
>>>> Express for mail forwarding.
>>>>
>>>> Please follow the steps mentioned below to resolve the issue that you
>>>> are facing.
>>>>
>>>> "Auto Email Forwarding Using Message Rules"
>>>>
>>>> Open Outlook Express Select Tools>message rules>mail Select the mail
>>>> rules tab and click new
>>>>
>>>> Here I've configured that all incoming messages are forwarded to another
>>>> mailbox. You can be selective and only forward messages from particular
>>>> senders, subject etc.
>>>>
>>>> Name the rule and click ok. You see a list of male rules ensure that the
>>>> rule you have just configured has a tick in the box and if necessary
>>>> move it up or down .
>>>>
>>>> Click ok to finish. All incoming email will now be forwarded to the new
>>>> email address specified.
>>>>
>>>> You should note that the email will only be forwarded after you open
>>>> Outlook Express! As is the case with all message rules.
>>>>
>>>>
>>>> If you have any further questions feel free to reply to this email. The
>>>> unique case id for this e-mail is 321
>>>>
>>>> Thank you for contacting Time Warner Cable, Road Runner technical e-mail
>>>> support.
>>>>
>>>> Regards,
>>>>
>>>> Christin,
>>>> Time Warner Cable,
>>>> Road Runner Technical support.
>>>>
>>>>
>>>>
>>>> Original Message Follows:
>>>> ------------------------
>>>> Where do I find the forwarding option in Outlook Express. I have been
>>>> hunting for it, but so far I am unable to locate it.
>>>>
>>>> Granger Brownson
>>>> 4501 Whispering Valley Drive
>>>> Unit 23
>>>> Austin, Texas 78727-6871
>>>> 512-346-6294
>>>> Grangerb at austin.rr.com
>>>>
>>>>
>>>> ----- Original Message -----
>>>> From: "Residential Help" <residentialhelp at ndc.rr.com>
>>>> To: "Granger Brownson" <Grangerb at austin.rr.com>
>>>> Sent: Wednesday, September 26, 2007 9:15 PM
>>>> Subject: Re: FW: Road Runner: Other (KMM883I27L0KM)
>>>>
>>>>
>>>>
>>>>> Hello Wallace,
>>>>>
>>>>> Thank you for contacting Time Warner Cable, Road Runner technical
>>>>>
>>>> e-mail
>>>>
>>>>> support.
>>>>>
>>>>> As per your e-mail, I understand that you are getting Grangercp at ...
>>>>> emails in your Grangerb at ... email account with the incoming email
>>>>> addressed to
>>>>> Grangercp at ...
>>>>>
>>>>> You need to uncheck the mail forwarding option, if the e-mail address
>>>>>
>>>> is
>>>>
>>>>> owned by you.
>>>>>
>>>>> If you have any further questions feel free to reply to this email.
>>>>>
>>>> The
>>>>
>>>>> unique case id for
>>>>> this e-mail is 321.
>>>>>
>>>>> Thank you for contacting Time Warner Cable, Road Runner technical
>>>>>
>>>> e-mail
>>>>
>>>>> support.
>>>>>
>>>>> Regards,
>>>>>
>>>>> Melissa,
>>>>> Time Warner Cable,
>>>>> Road Runner Technical support.
>>>>>
>>>>>
>>>>>
>>>>> Original Message Follows:
>>>>> ------------------------
>>>>> Thank you for your reply, unfortunately I am still getting
>>>>>
>>>> Grangercp at ...
>>>>
>>>>> emails in my Grangerb at ... email account with the incoming email
>>>>> addressed to
>>>>> Grangercp at .... Is there some forwarding option in these other email
>>>>> accounts that has been activated that I am not aware of? What do I do
>>>>> next?
>>>>>
>>>>> Granger Brownson
>>>>> 4501 Whispering Valley Drive
>>>>> Unit 23
>>>>> Austin, Texas 78727-6871
>>>>> 512-346-6294
>>>>> Grangerb at austin.rr.com
>>>>>
>>>>>
>>>>>
>>>>> ----- Original Message -----
>>>>> From: "TW-Austin" <help-TWAustin at ndc.rr.com>
>>>>> To: "Granger Brownson" <Grangerb at austin.rr.com>
>>>>> Sent: Tuesday, September 25, 2007 8:49 AM
>>>>> Subject: Re: FW: Road Runner: Other (KMM5566086C0KM)
>>>>>
>>>>>
>>>>> Dear Wallace,
>>>>>
>>>>> Thank you for your response. I understand that your e-mail is being
>>>>> received by the wrong Outlook Express Inbox. I can certainly assist
>>>>>
>>>> you
>>>>
>>>>> with this issue.
>>>>>
>>>>> If your e-mail is being received in the wrong Outlook Express Inbox,
>>>>>
>>>> you
>>>>
>>>>> may have an incorrect account name in your Outlook Express settings.
>>>>>
>>>> To
>>>>
>>>>> correct your settings, please consider the following steps and repeat
>>>>> these steps for each Outlook Express Identity:
>>>>>
>>>>> 1) Open Outlook Express then click on the "Tools" menu and select
>>>>> "Accounts".
>>>>> 2) Click on the "Mail" tab.
>>>>> 3) For each account under the "Mail" tab, consider the following:
>>>>> a) Double click on the account to open the Properties window.
>>>>> b) Under the General tab check the "E-mail address" and "Reply
>>>>> address" that are entered.
>>>>> c) Under the Servers tab, ensure the "Account name" matches the
>>>>> e-mail addresses under the General tab. For example, in the case of
>>>>> johndoe at austin.rr.com, the account name must be entered as johndoe to
>>>>> receive the johndoe at austin.rr.com e-mail. Having a mismatched reply
>>>>> address, e-mail address, or account name in any of the accounts could
>>>>> disorganize your e-mail.
>>>>> 4) If you have accounts listed under the "Mail" tab that should not
>>>>>
>>>> be
>>>>
>>>>> in this identity, highlight the account and click on "Remove".
>>>>>
>>>>>
>>>>> Next, after checking all accounts under the "Mail" tab, if you have
>>>>> other Outlook Express Identities, select the "File" menu, click on
>>>>> "Switch Identity", then highlight the identity name and click OK to
>>>>> switch.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> If you have any further questions or problems, please feel free to
>>>>> e-mail us again for further
>>>>>
>>>>> assistance. When replying to this address, please include this
>>>>>
>>>> message
>>>>
>>>>> as well as all previous
>>>>>
>>>>> correspondence regarding this issue.
>>>>>
>>>>> Thank you for choosing Time Warner - Road Runner and have a great day!
>>>>> Time Warner - Road Runner Technical Support Department.
>>>>>
>>>>> Coming from the desk of Technical Support Agent Chris, 048912
>>>>>
>>>>>
>>>>> ***********************************************************
>>>>>
>>>>> In an ongoing effort to continue improving our quality of service, we
>>>>> are conducting a customer survey. If you would like to participate,
>>>>> please click on the following link:
>>>>>
>>>> http://csat.rr.com/emailsurvey.html
>>>>
>>>>> .
>>>>>
>>>>> Phone support: 512-485-5555
>>>>>
>>>>> ***********************************************************
>>>>>
>>>>> Original Message Follows:
>>>>> -------------------------
>>>>>
>>>>>
>>>>> ----- Original Message -----
>>>>> From: "TW-Austin" <help-TWAustin at ndc.rr.com>
>>>>> To: <Grangerb at austin.rr.com>; "Austin.Support"
>>>>> <Austin.Support at twcable.com>
>>>>> Sent: Monday, September 24, 2007 12:22 PM
>>>>> Subject: Re: FW: Road Runner: Other (KMM5563782C0KM)
>>>>>
>>>>>
>>>>> Dear Wallace,
>>>>>
>>>>> Thank you for choosing Time Warner - Road Runner E-mail Technical
>>>>> Support. I understand you are having issues accessing your e-mail at
>>>>> this time. This is a matter I can assist you with. However, to
>>>>>
>>>> determine
>>>>
>>>>> the cause of your inability to access e-mail, I will require more
>>>>> information. Please provide the answers to each of the following
>>>>> questions.
>>>>>
>>>>> Are you connected through your home Road Runner cable Internet
>>>>> connection when you encounter the problem? YES
>>>>>
>>>>> Which e-mail address are you using when you encounter the problem? I
>>>>> SIGN-UP ON A WEBSITE USING GRANGERCP at AUSTIN.RR.COM AND THE EMAIL FROM
>>>>> THAT
>>>>> WEBSITE STARTS COMING TO MY PERSONAL EMAIL ACCOUNT
>>>>> GRANGERB at AAUSTIN.RR.COM.
>>>>> THE EMAILS I RECEIVE HAVE AN ACKNOWLEDGEMENTS IN THEM THAT I HAVE
>>>>> PROVIDED
>>>>> THE GRANGERCP.. EMAIL. IS THERE SOME FORWARDING FEATURE IN MY
>>>>> NON-PERSONAL
>>>>> EMAIL ACCTS THAT I AM NOT AWARE OF?
>>>>>
>>>>> If this is a new address of your own choosing, have you registered it
>>>>>
>>>> at
>>>>
>>>>> the Road Runner Account Management website? I BELIEVE I HAVE
>>>>>
>>>>> Have you enabled e-mail forwarding on your e-mail account? I DO NOT
>>>>>
>>>> KNOW
>>>>
>>>>> What is the name and version number of the e-mail program you use?
>>>>> OUTLOOK
>>>>> EXPRESS -- VERSION 6 [6.00.2900.2180]
>>>>>
>>>>> What is the exact text of any error messages you receive? Please copy
>>>>> and paste the exact error message into your reply message. To do this,
>>>>> highlight the text of the error message, hold the 'CTRL' key on the
>>>>> keyboard and press the 'C' key to copy. To paste into the e-mail, hold
>>>>> the 'CTRL' key on the keyboard and press the 'V' key once. THERE IS NO
>>>>> ERROR
>>>>> MESSAGE WITH THIS PROBLEM FROM OUTLOOK EXPRESS, BUT I AM ATTACHING ONE
>>>>> OF
>>>>> THE EMAILS I RECEIVED.
>>>>>
>>>>> At what point do you receive the error(s)? NOT APPLICABLE
>>>>>
>>>>> How long has this been happening? SINCE I SET UP MY NEW EMAIL
>>>>>
>>>> ACCOUNTS;
>>>>
>>>>> GRANGERCP at AUSTIN.RR.COM & GRANGER23 at AUSTIN.RR.COM &
>>>>> GRANGER4501 at AUSTIN.RR.COM.
>>>>>
>>>>> Are you able to send e-mail? NO PROBLEMS SENDING EMAILS.
>>>>>
>>>>> Have there been any software/hardware modifications or updates to the
>>>>> computer? POST-IT DIGITAL NOTES DOWNLOADED. NO MODIFICATIONS TO MY
>>>>> COMPUTER
>>>>>
>>>>> Do you use firewall or antivirus software? If so, which specific
>>>>> programs and what happens when they're disabled or closed? WINDOWS
>>>>>
>>>> XP
>>>>
>>>>> FIREWALL; SPYBOT-SEARCH & DESTROY; AVG-ANTI SPYWARE; AD-WARE 2007;
>>>>> XOFTSPY
>>>>> SE ANTI-SPYWARE; SPY SWEEPER; AVG ANTI-VIRUS [FREE EDITION].
>>>>>
>>>>> Do you have a home network or router? If so, disconnect the router to
>>>>> verify it is not the cause of or a contributor to the problem. After
>>>>> disconnecting the router and unplugging it's power, the modem must be
>>>>> reset. Do this by unplugging the modem's power cable from the outlet
>>>>>
>>>> for
>>>>
>>>>> two minutes; when the power is plugged back in and the "Cable" or
>>>>> "Online" light stops flashing and remains on, turn on or restart the
>>>>> computer. Can you now access e-mail? NO HOME NETWORK OR ROUTER. I
>>>>>
>>>> HAVE
>>>>
>>>>> NOT
>>>>> HAD ANY PROBLEMS ACCESSING MY EMAILS IN ANY OF MY ACCOUNTS. THE
>>>>> INCOMING
>>>>> EMAILS ARE BEING MIS-DIRECTED OR FORWARDED TO MY GRANGERB ACCOUNT FOR
>>>>> SOME
>>>>> UNKNOWN REASON TO ME.
>>>>>
>>>>>
>>>>>
>>>>> If you have any further questions or problems, please feel free to
>>>>> e-mail us again for further assistance. When replying to this
>>>>>
>>>> address,
>>>>
>>>>> please include this message as well as all previous correspondence
>>>>> regarding this issue.
>>>>>
>>>>> Thank you for choosing Time Warner - Road Runner and have a great day!
>>>>> Time Warner - Road Runner Technical Support Department.
>>>>>
>>>>> Coming from the desk of Technical Support Agent Jeremy, 15151
>>>>>
>>>>>
>>>>> ***********************************************************
>>>>>
>>>>> In an ongoing effort to continue improving our quality of service, we
>>>>> are conducting a customer survey. If you would like to participate,
>>>>> please click on the following link:
>>>>>
>>>> http://csat.rr.com/emailsurvey.html
>>>>
>>>>> ..
>>>>>
>>>>> Phone support: 512-485-5555
>>>>>
>>>>> ***********************************************************
>>>>>
>>>>> Original Message Follows:
>>>>> -------------------------
>>>>>
>>>>>
>>>>>
>>>>> -----Original Message-----
>>>>> From: TWCA online-Wallace G Brownson Jr
>>>>>
>>>> [mailto:Grangerb at austin.rr.com]
>>>>
>>>>> Sent: Sunday, September 23, 2007 1:41 AM
>>>>> To: austin.customer.service
>>>>> Subject: Road Runner: Other
>>>>> TWC-Austin/Waco Customer Contact Form
>>>>> ----------------------------------------------------------------------
>>>>> Time Submitted: 9/23/2007 1:40:35 AM
>>>>> Name: Wallace G Brownson Jr
>>>>> Address1: 4501 Whispering Valley Drive #23
>>>>> City: Austin
>>>>> State: TX
>>>>> Zip Code: 78727-6871
>>>>> Account Number: 005196802
>>>>> Phone: (512) 346-6294 ext.
>>>>> E-mail: Grangerb at austin.rr.com
>>>>> issue: Road Runner: Other
>>>>> Comment or Question: I am having a problem with my mail in
>>>>> Outlook
>>>>> Express & I hope you can help. I have provided one email address
>>>>> [Grangercp at austin.rr.com] to a website for sending email to me, but
>>>>>
>>>> the
>>>>
>>>>> email keeps coming to one of my other email accounts
>>>>> [Grangerb at austin.rr.com]. What do I need to do to get the emails
>>>>> directed to the intended email account? This is happening with 4-5
>>>>> different websites.
>>>>> Thank you,
>>>>> Granger Brownson
>>>>> This E-mail and any of its attachments may contain Time Warner
>>>>> Cable proprietary information, which is privileged, confidential,
>>>>> or subject to copyright belonging to Time Warner Cable. This E-mail
>>>>> is intended solely for the use of the individual or entity to which
>>>>> it is addressed. If you are not the intended recipient of this
>>>>> E-mail, you are hereby notified that any dissemination,
>>>>> distribution, copying, or action taken in relation to the contents
>>>>> of and attachments to this E-mail is strictly prohibited and may be
>>>>> unlawful. If you have received this E-mail in error, please notify
>>>>> the sender immediately and permanently delete the original and any
>>>>> copy of this E-mail and any printout.
>>>>> ..
>>>>>
>>>>>
>>>>> --
>>>>> No virus found in this incoming message.
>>>>> Checked by AVG Free Edition.
>>>>> Version: 7.5.488 / Virus Database: 269.13.30/1027 - Release Date:
>>>>> 9/24/2007
>>>>> 11:27 AM
>>>>>
>>>>> [ Attachment 1.2 Type: application/msword]
>>>>>
>>>>>
>>>>> --
>>>>> No virus found in this incoming message.
>>>>> Checked by AVG Free Edition.
>>>>> Version: 7.5.488 / Virus Database: 269.13.30 - Release Date: 9/23/2007
>>>>> 12:00
>>>>> AM
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> No virus found in this incoming message.
>>>>> Checked by AVG Free Edition.
>>>>> Version: 7.5.488 / Virus Database: 269.13.31/1031 - Release Date:
>>>>> 9/26/2007 12:12 PM
>>>>>
>>>>>
>>>>>
>>>>
>>>> --
>>>> No virus found in this incoming message.
>>>> Checked by AVG Free Edition.
>>>> Version: 7.5.488 / Virus Database: 269.13.31/1031 - Release Date:
>>>> 9/26/2007 12:12 PM
>>>>
>>>>
>>>>
>
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